Refund and Return Policy

Effective Date: 04/12/2023

Thank you for choosing Kalliya. Please review our Refund and Return Policy for a smooth shopping experience with our natural products.

Returns:

• Accepted within 1 days of purchase.
• Items must be unused, in original packaging.

Return Process:

• Contact us for a Return Authorization (RA) number.
• Pack the item securely with the RA number visible.
• Ship to the provided address.

Refunds:

• Issued to the original payment method.
• Shipping costs are non-refundable.

Damaged or Defective Items:

• Contact us immediately with photos.
• Replacement or refund upon verification.

Non-Returnable Items:

• Perishable goods, gift cards are non-returnable.

Order Cancellation:

• Possible within 2 hours of purchase.
• Contact customer support for assistance.

Late or Missing Refunds:

• Check bank account first.
• Contact customer support if issues persist.

Return Shipping Costs:

• Customer responsibility, unless due to our error.

Exchange Policy:

• No direct exchanges. Place a new order for a different item.

Contact Information:

• For questions or concerns, contact at kalliyatraders@gmail.com or +91 94441 30466

Thank you for your understanding and cooperation. We appreciate your business!